Item 1 Número de série *
Número de material *
Modelo do produto *
Número de série ou lote *
Descrição da avaria *
Código da razão para retorno * Escolher... R01 - Hardware: "Defective" not much detail provided (DOA, broke, failed, unknown, not-working) R02 - Hardware: Power Damage / Supply issue (power, no-power, DOA, start, turn-on, overvoltage, supply, high-voltage, battery, charging) R03 - Hardware: Recording issue (recording, storage, copy, store) R04 - Software: Lock Code/Password issue (password, lock, code, invalid, unlock) R05 - Hardware: Image/Screen/Monitor/Display issue (LEDs or text via LCDs) (display, monitor, scrambled, weak) R06 - Software: Image/Screen/Monitor issues (picture, fading, bad, white-out) R07 - Hardware: Intermittent issue (operation) R08 - Software: Programming/Configuration issue R09 - Software: Network/Data/Communication issue (unknown, connect, transmit, receive, COM, LSN) R10 - Hardware: Optical and/or lens issue (iris, zoom, focus, sensor, unsharp) R11 - Software: Memory/Storage/Disk issue (data, program, firmware) R12 - Hardware: Input issue (input, intermittent, transmission, audio, signal, commands) R13 - Hardware: Sound issue (quality, distortion, audio, siren, alarm, feedback) R14 - Software: Update Request (revision, version, refurbishment) R15 - Hardware: Overheating issue (heat, hot, excessive) R16 - Software: Software or Firmware Issue (SW, FW, program) R17 - Hardware: Recall (safety, hazard, urgent) R18 - Hardware: False Alarm R19 - Hardware: Mechanical/Chemical Defect (other contaminant)
Descrição detalhada do erro *Importante — quanto mais detalhe, mais rápido é o processamento.
Gravidade * Escolher... Baixa Média Alta Crítica
Número da fatura de compra (se disponível)
Seu número de referência
